Booking notifications on Zalo
Vietnamese guests read Zalo more than email. HostBooking sends booking confirmations, payment notices and cancellations from the Zalo account you already use with guests.
Included from the Free plan.
Tap to viewWhat it does
Zalo notifications
Your own Zalo, one QR scan
Open Zalo on your phone and scan the code in the admin. Messages go to guests and staff by phone number. It only sends; it never reads your chats.
Messages to guests
Booking received, booking confirmed, payment succeeded or failed, booking cancelled with the reason, review replied. You can edit the wording.
Messages to you and staff
New booking, money received, payments that need attention, check-in, check-out, no-show, new review, plus desk alerts and the morning summary.
Main and fallback channels
Each event has a main and a fallback channel: your Zalo, your Gmail, Zalo Hub, or Zalo ZNS if you have an Official Account.
Bell in the admin
Every notification appears in the bell, with a sound and read-aloud when money arrives. Turn on push notifications to hear on your phone with the page closed.
How it works
Up and running in a few steps
- 1
Go to Notification channels, click to connect Zalo and scan the code with Zalo on your phone.
- 2
Send yourself a test message to check.
- 3
Under the channel routes, choose a main and fallback channel for each event.
To keep a personal Zalo account from being locked for messaging too many strangers, there is a daily message cap; past it, messages go through the fallback channel.
How-to videos
Questions
Common questions
Do guests who are not my Zalo friends get the message?
It is still sent by phone number, but may land in their messages from strangers. If the number has no Zalo, the fallback channel such as email is used.
Do I need a Zalo Official Account?
No. A personal Zalo is enough. If you already have an OA with approved ZNS templates, you can connect that too.
Is there a Zalo chat button on my website?
Yes, a floating Zalo button in the corner of the site. It starts on the Professional plan.
Can I ask about my numbers in plain words?
Yes. The Professional plan has an AI assistant that answers questions like "what is revenue this month" or "which rooms are free tonight". It only reads; it changes nothing.