Account and data deletion

1. Owners — deleting the whole site

• Download all your data at any time under Console › Data › Download data: a .zip with one .csv file per table that opens in Excel.
• Delete the site under Console › Data › Delete the brand: type the site name and your password to confirm. Every owner is emailed; the site keeps running for 7 days and can be cancelled until then.
• After 7 days, guests’ and staff’s names, phones and emails, the people on stay notices, invoice details, images, payment and notification keys and domains are deleted, and the site stops. Booking and money figures are kept anonymously for the period accounting law requires. Backups expire on their own rotation.

2. Staff

The owner deletes a staff account under Console › Users; it takes effect at once and every session is revoked. What the person did stays in the activity log for the business’s records. Staff delete their own account under Account security › Delete my account (typing their email and password to confirm); the last owner deletes the whole site as in section 1.

3. Guests

Guests with an account open their account page › My data to download their data or ask for erasure; guests without one ask the business (its contacts are in the footer of its booking site). The business is the data controller and decides under Console › Data; approving anonymises the guest’s name, phone and email on every booking and closes their account. A booking not yet completed, or with money in dispute, may be kept until settled.

4. What is kept

• Plan payment records between the business and HostBooking: for the period accounting law requires.
• Data the authorities require to be kept for a specific case.

5. Time limits

HostBooking answers within 72 hours and completes within 30 days, unless the law says otherwise.