Service commitment
What HostBooking commits to hosts
You trust us with your bookings, your money and your guests' data. This is what we do to keep them safe and running.
Always on
- A 99.5% monthly uptime target for the booking site and the console.
- The state of each part of the system is public on the System status page.
- Planned maintenance is announced ahead and done at quiet hours.
Backed up every night
- The database and photos are backed up automatically every night; the last 14 days are kept.
- An extra daily copy is kept somewhere else, off the main server.
- If something goes wrong, data is restored from the latest backup.
Security
- Every connection uses HTTPS; payment keys, connection passwords and guests' ID photos are encrypted at rest.
- Each brand sees only its own data; staff see only the branches and permissions they are given.
- Every important action is logged: who, when and what changed.
Your data is yours
- Export bookings, guests and books to Excel at any time.
- Guests' ID photos from self check-in are deleted automatically 30 days after check-out.
- When you stop, you can ask for all of your brand's data to be deleted.
Direct support
- 1:1 support over Zalo and phone, in Vietnamese and English.
- During working hours (8:00–21:00) we reply within 2 hours; outside them, the next morning.
- Anything that stops guests from booking is handled before everything else.
No lock-in
- The Free plan needs no card and has no limit on places or rooms.
- Cancel a paid plan at any time; the price does not change within a paid period.
- No hidden fees and no commission on direct bookings.
See the system status right now →